Help and FAQ
First launch, updates, cancelling, the local log — and every frequently asked question, grouped product by product on this same page.
This message shows on every one of our installers. It does not report a problem with the file: it reports the absence of a certificate.
No certificate
Our installers are not signed with a paid certificate. Windows therefore opens a blue window that talks about an unknown publisher. That message says nothing about what is inside the file: it says no certificate signs it.
Two clicks
“More info”, then “Run anyway”.
SHA-256 published
The SHA-256 checksum of the file is published just below. Compare it against the file you downloaded, before you open it: that is the only check that proves anything.
Both apps read the versions published on GitHub and download nothing until you choose to install. When you accept, the archive is downloaded, its checksum is verified, then the installer opens: Windows asks for permission to install, and the app closes while it is replaced. Your settings are kept.
Settings, “Check for Bastion updates”.
Preferences, “Application updates”.
The sale is operated by Polar, the merchant of record: Polar holds the subscription, not the app. You cancel from your Polar customer account, using the address on the order. The launcher store only buys a product and takes a key. You do not need to keep the app installed in order to cancel.
What stays usable without a licence is described on each product page.
This is the file we will ask you for. It stays on your machine until you send it.
C:\BastionService\journaux
Under the install folder you chose. This path is the one offered by default.
%LocalAppData%\PalworldServerManager\logs
Preferences, Diagnostics section: “Open logs folder”, or “Export logs as ZIP” to send everything at once.
Every question on the site lives here, and nowhere else. The first ones hold for the whole range; the rest are grouped product by product.
Yes. We ask for a card at sign-up and we will not pretend otherwise. Nothing is charged during the 3 days, and you stop it from your Polar customer account.
Paid modules keep working for up to 72 hours offline — 7 days for Palworld Server Manager. After that, paid features pause; your game server itself is never stopped.
The Guardian bots read your save files read-only. Bastion ORP is a server-side plugin: no client-side mod, no game file changed.
No, and it is written on every product page above the price. Some features need access to the save files. Without that access, server status, sessions and tickets work; leaderboards, the tribe log and raid tracking do not.
The key is validated with Polar the moment you paste it, so the machine needs a connection right then. Then check that it is the key for the product you are unlocking, and that it was copied whole. If it is still refused, write to us from the address on your order.
In Bastion Service, each product's configuration lives in a folder next to its program, inside the install folder you chose. An update replaces the program, never reaches into the configuration, and takes a copy of it into the backups folder before acting.
On Discord. For a bug, say what you were doing, what you expected, what happened instead, and attach the local log: that is what makes a problem reproducible instead of guessed at.
No. Guardian ARK reads, it does not write. Restarting is the launcher's job, or your host's.
Every server in one network, in a single Discord. A second, independent network needs a second subscription.
The bot stops posting and you can remove it. Your channels, roles and messages stay untouched.
No. Those seven commands are refused in the code before anything is sent, and read-only is forced back on at every start under the launcher. One exception, and it comes from you: the commands you write yourself as battle pass rewards, or on a scheduled message once you have armed the switch made for it.
No. The bot queries the server on its own machine's local address, so it has to run on the same machine as the Palworld server. Check this before you buy, not after.
No, and this is where it differs from Guardian ARK. Without a valid key the bot disconnects from Discord and only its settings panel keeps serving. The launcher stays free: it installs the module, watches it and updates it.
No, and we will never write that they are. They are rebuilt from a copy of the server's latest automatic save snapshot, every 30 minutes by default. The copy lands in the bot's own work folder; your save files are never opened for anything but reading.
The bot disconnects and you can remove it. Your channels, your roles and everything already posted stay exactly where they are.
No. Bastion ORP is server-side only. Your players download nothing and see no mod.
No. No game file is modified; the plugin keeps its settings in its own folder.
The game's rules return immediately. Offline damage is possible again from the next restart.
One server, its installation, its 122 settings, its scheduled backups and their restore, scheduled restarts, the crash guardian, the admin console, player management, mods and plugins. No account, no card, no time limit. Five features are paid: the second server, Discord alerts, the Discord bot, the live player map and the Tools tab. There is no sixth one.
The server stops and your players are disconnected. The app is not a Windows service: it is the app that holds the server up. If you want it running overnight, leave the window open on a machine that stays on.
Not on the machine doing the hosting. The dedicated server downloads from Steam with no account and no purchase. Your players, of course, need the game to connect.
The same five features, exactly. The yearly plan adds nothing on top; it simply costs less per month.
Because we do not pay for a signing certificate. We would rather write it here than let you discover it: the checksum of the file is published on the product page — compare it before you install.
Discord is the main channel; email is for anything touching an order. The Contact page says which one to pick and what to put in a message.
